Please note there is no hot spring bath on site.

Please note that child rates are applicable to children 11 years and under, and adult rates are applicable to children 12 years and older. Please contact the property for more details.

Please inform the property which method of transportation guests plan on taking to arrive at the property.

As the area is located 1200 metres above sea level, it reaches -20 degrees Celsius in winter. Guest rooms are equipped with kerosene heaters, as air-conditioning does not work. Guests will find kerosene heater instructions in English in each guest room.

Please note breakfast-inclusive rates are only offered in the weekend and during the high season. Please contact the property directly for more details.

Guests travelling to the property via car are strongly advised to have their vehicle equipped with snow tires and/or snow chains, as heavy snowfall is expected in the winter.

For guests planning to use the on-site parking, please inform the property in advance, and also inform them of your vehicle type.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Request box when booking.

Please note that our property will be closed from April 1st to April 25th, 2024 due to maintenance. We will not be accepting inquiries by phone or email while our property is closed. Please make reservations, changes, and cancellations online. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

請提前告知Kusatsu onsen Futabaya您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。